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5.2. Waitlist events/training courses
The functionality to add waitlist events/training courses where a date has not been confirmed, and to subsequently view waitlist event/training courses can be added to your Web Integration at a static fee of £125.00 (ex VAT).
Assuming you have the functionality added to your Web Integration:
How to make a Waitlist Event/Training Course display on the Web Integration
To make a waitlist event/training course visible on your web integration, it must have:
- The Event Status set to Active.
- The Display on Web field ticked.
This will make the event/training course display on your Web Integration. Waitlist events/training courses will display differently on your Web Integration, noting their difference. They can also be filtered using the standard filtering functionality.
How to make a Waitlist Event/Training Course bookable on the Web Integration
To make a waitlist event/training course bookable on your web integration, it must have:
- An appropriate value set against the Max/Company field.
- An appropriate value set against the Max Attendees field.
- Prices set against the event/training course with Use on Web ticked for the applicable price types.
- The Book Online field ticked.
User journey booking a Waitlist Event/Training Course on the Web Integration
Users would typically add a booking for an event/training course and go to their basket to then either confirm/pay.
The user will receive an email thanking them for waitlisting for the given event/training course and that they will be contacted when a date becomes available.
Within the CRM, a booking will be created for the user with a Booking Status of Waitlist.
Please note the user has not paid for this booking. It is only a placeholder that the user is interested in attending the event, so follow-up should be conducted by your organisation.