Support Centre
Important Notice: (Old) Outlook Plugin Now Decommissioned
We previously issued a final reminder that the legacy Rubi Outlook Plugin would be decommissioned on 31 August.
We can now confirm that the legacy Rubi Outlook Plugin has been decommissioned.
Any remaining customers who have not yet migrated to the new Rubi Outlook Plugin will need to do so if they wish to continue integrating Outlook with RubiCRM.
The new plugin is fully supported on both:
We previously issued a final reminder that the legacy Rubi Outlook Plugin would be decommissioned on 31 August.
We can now confirm that the legacy Rubi Outlook Plugin has been decommissioned.
Any remaining customers who have not yet migrated to the new Rubi Outlook Plugin will need to do so if they wish to continue integrating Outlook with RubiCRM.
The new plugin is fully supported on both:
- Classic Outlook
- New Outlook
Welcome to the RubiCRM Support Centre. The Support Centre allows you to do a variety of things such as submitting a new support request, review existing requests and find guidance in our help articles. It is also the jumping-off point for our Product Hub and Changelog.
When you submit a new request our team will assign a Priority Level in line with our SLAs to ensure we can assist users in the most urgent need first.
Our telephone service is a callback service where a team member will assess the issue described to our callback agent and provide it with a Priority Level. A RubiCRM team member will then call back within the assigned SLA time.
Please note that support is deemed as answering direct questions or correcting bugs/issues. Support does not encapsulate training, which is priced separately.
Are you a new user of RubiCRM?
Watch our new general training session to get the basics of how to use RubiCRM. Accompany this video with the Support Centre to better your understanding of the system.
Personalised Training
We continually look to improve our Support Centre help articles with information and accompanying videos. However, if you would prefer from the Support Centre you can request personalised training for you or your organisation. Please review our article here on costings for personalised training.
Product Hub
The Product Hub allows you to submit feature ideas collaborating with other RubiCRM users to influence our Project Roadmap.
Changelog
You can also view our Changelog with the most recent updates carried out on the CRM.
If you are looking to discuss customisation unique to your organisation please email service@rubicrm.com so we can provide a quotation.